Fix the problem without turning it into a rebuild.

What counts as a website fix

This service is for a specific fault or small group of related faults. Typical examples include a navigation menu that does not open correctly, text overlapping at a certain screen width, a button that leads to the wrong place, inconsistent spacing, a form validation problem or a JavaScript interaction that has stopped working.

The starting price of £65 covers one small, scoped HTML, CSS or JavaScript issue when the cause and correction are reasonably contained. Mobile layout fixes start from £85 because they often need checks across several widths. If diagnosis shows a wider theme, plugin, platform or codebase problem, you receive a revised scope before additional work begins.

Who it suits

It suits a business with an otherwise useful website that has developed a visible problem, or a site owner who has a short list of practical improvements but does not need a redesign. It is also useful before a campaign when an important landing page, contact route or mobile journey needs attention.

A clear example helps: the affected URL, what you expected, what actually happened, the device or browser involved and when the issue started. Screenshots or a short screen recording can reduce diagnosis time. Never send passwords through the public contact form; secure access can be arranged after the work is agreed.

What is included

• An initial review of the reported behaviour and affected page.
• A plain-English description of the scoped problem.
• The agreed front-end code or configuration correction.
• Checks at the relevant mobile, tablet or desktop widths.
• A functional recheck of the affected link, form or interaction.
• A summary of what changed and any limitation discovered.

Where practical, the change is tested away from the live page first. The exact method depends on the platform and access available. You remain responsible for maintaining an appropriate backup of your website and data, and Sitebirch will confirm any backup requirement before touching higher-risk areas.

What is not included

A £65 fix is not unlimited support or permission to rewrite unrelated parts of a website. New page designs, content writing, search-ranking work, complex database repairs, server administration, malware removal and recovery from a compromised site require separate assessment. A website audit is also different: an audit identifies and prioritises issues but does not include implementing every recommendation.

Third-party licences, premium plugin renewals, hosting support charges and paid testing services are separate. Sitebirch cannot guarantee changes to closed platforms or third-party tools where the necessary code or account permissions are unavailable.

Timing and approval

A contained fix is usually scheduled for 1–3 working days after the issue, access and price are agreed. That estimate may change if the fault is intermittent, depends on a third-party provider, appears only on a particular device or requires approval from your host. Urgent deadlines must be discussed before booking and may need a separate fee.

If investigation reveals more work than the original description suggested, Sitebirch pauses and explains the options. You decide whether to approve the expanded scope. This prevents a small troubleshooting request from becoming an open-ended invoice.